Commitery

How charges and invoices work

Commitery only charges after a failed commitment becomes final and every protection window has passed — and it issues a structured invoice when a charge succeeds.

These docs explain the product in plain language. The Creator Terms, Payment Terms, and other legal documents control if there is a conflict.

What can trigger a charge

A charge is never automatic. It is the last step of the lifecycle and only becomes possible once a failed verdict has survived every safeguard.

  • Review must have proposed a failed verdict, and that verdict must still stand.
  • The 48-hour product dispute window must have closed without a successful dispute.
  • The 14-day withdrawal period must no longer block the charge.

What is never charged

  • Nothing is charged at checkout — only a payment method is saved.
  • Nothing is charged while a dispute window is open or a timely dispute is pending.
  • Nothing is charged before the withdrawal period has passed, even if a short commitment failed earlier.

Charge timing

Charge timing is intentionally delayed. A failed verdict proposal can appear before the charge is allowed, especially for short commitments where the 14-day withdrawal period is still open.

  • The failed verdict can become final before the card charge is submitted.
  • In that case the product may show a pending charge state until the remaining protection window closes.
  • Scheduled maintenance can process due charges after the relevant windows have closed.

Customer invoices

When a charge succeeds, Commitery sends you an electronic invoice. The current implementation generates a ZUGFeRD/Factur-X PDF with EN16931 structured invoice data embedded, so it can be read both by people and by accounting systems.

  • An invoice is only ever issued for a charge that actually succeeded.
  • A failed verdict, a pending dispute, or a pending charge is not an invoice.
  • The invoice is for the customer charge. Creator payout documents are separate documents in the Creator documents section.

Failed or pending charges

If a charge attempt fails — for example the card is declined — Commitery can retry or surface the payment state in the product, depending on the outcome returned by the payment provider. The saved method that makes this possible is covered in Payment method storage.

  • A failed charge does not make the commitment completed.
  • A pending payment state should not be treated as a successful charge or as invoiceable revenue until the payment provider confirms success.