How charges and invoices work
Commitery only charges after a failed commitment becomes final and every protection window has passed. Successful charges receive a payment confirmation.
What can trigger a charge
A charge is never automatic. It is the last step of the lifecycle and only becomes possible once a failed verdict has survived every safeguard.
- Review must have proposed a failed verdict, and that verdict must still stand.
- The 48-hour product dispute window must have closed without a successful dispute.
- The 14-day withdrawal period must no longer block the charge.
What is never charged
- Nothing is charged at checkout — only a payment method is saved.
- Nothing is charged while a dispute window is open or a timely dispute is pending.
- Nothing is charged before the withdrawal period has passed, even if a short commitment failed earlier.
Charge timing
Charge timing is intentionally delayed. A failed verdict proposal can appear before the charge is allowed, especially for short commitments where the 14-day withdrawal period is still open.
- The failed verdict can become final before the card charge is submitted.
- In that case the product may show a pending charge state until the remaining protection window closes.
- Scheduled maintenance can process due charges after the relevant windows have closed.
Payment confirmations and invoices
When a charge succeeds, Commitery emails a payment confirmation with the amount and commitment reference. No invoice PDF is attached automatically for new commitments. Contact support@commitery.com if you need an invoice; we may ask for the necessary billing details. Older commitments retain the invoice terms in effect when they were created.
- A payment confirmation is sent only after a charge actually succeeds.
- A failed verdict, a pending dispute, or a pending charge is not a collected payment.
- Any customer invoice relates to the charge. Creator payout documents are separate documents in the Creator documents section.
Failed or pending charges
If the primary card is declined for an eligible reason, Commitery can try the separately authorized backup card once. If collection still fails, the amount remains unpaid and the payment state appears in the product. The saved methods are covered in Payment method storage.
- A failed charge does not make the commitment completed.
- A pending payment state should not be treated as a successful charge or as invoiceable revenue until the payment provider confirms success.