How withdrawal works

The withdrawal period is a statutory EU consumer right, not a Commitery policy. It gives you 14 days to step back from the commitment contract you concluded at checkout.

• It is separate from a dispute: a dispute argues the proof was fine, withdrawal cancels the commitment outright.
• You do not need to give a reason.

The period starts at checkout, when the commitment contract is concluded, and runs for 14 calendar days.

• Because no charge may be submitted before it ends, a short commitment can fail review and still wait for the period to pass before any charge.
• Each routine cycle is handled separately, so every cycle has its own 14-day window. See Creating a routine.

• Use the direct withdrawal link in your confirmation email.
• Or contact Commitery support by email, or follow the formal legal withdrawal instructions.
• Any clear declaration within the 14 days is enough — no specific form of words is required.

A valid withdrawal cancels the commitment and unwinds everything tied to it.

• The commitment or routine cycle is cancelled and no proof is required.
• No commitment amount is due, even if a failed verdict had already been proposed.
• Any related Creator allocation is cancelled along with it.

A commitment deadline can be earlier than the end of the 14-day withdrawal period. Commitery handles that by allowing the review to happen, but delaying any failed-outcome charge until the withdrawal period no longer blocks it.

• Example: a commitment created today has a goal deadline in 7 days. If it fails on day 8, the failed verdict can be shown, but the charge waits until the withdrawal period has passed.
• If the user withdraws in time, the commitment is cancelled even if a failed verdict had already been proposed.
• This is separate from product disputes, which challenge the verdict rather than cancel the contract.